Thank you for choosing Skinnelate!
Each order you place is freshly packed with care to reach you in perfect condition.
Please take a moment to go through our shipping policy below.
1. Order Processing
All orders are processed within 3–5 business days (Monday to Friday), excluding weekends and public holidays.
As our products are handmade in small batches, occasional delays may occur during high-demand periods or if an item is freshly made to order.
You’ll receive an email or WhatsApp update once your order has been dispatched.
2. Shipping Locations
We currently ship across India through trusted delivery partners.
International shipping is not available at the moment.
If you’d like us to ship to a location not listed at checkout, please write to us at skinnelate@gmail.com and we’ll do our best to assist.
3. Delivery Time
After dispatch, your order should typically reach you within:
3–7 working days for metro cities
5–10 working days for other locations
Delivery timelines may vary based on your pin code, courier availability, and external factors such as weather, strikes, or festivals.
4. Shipping Charges
Free shipping is available on all prepaid orders above ₹999.
A standard shipping fee will be applied to orders below ₹999, displayed at checkout.
5. Tracking Your Order
Once your order is shipped, you’ll receive an Email & WhatsApp notification with your tracking number and courier details.
You can use this to track your order status anytime.
6. Delayed or Missing Shipments
If your order hasn’t arrived within the estimated delivery window, please contact us at skinnelate@gmail.com with your order number.
We’ll coordinate with the courier partner and keep you informed until your package is safely delivered.
7. Damaged Packages
If your package appears tampered or damaged upon delivery, please contact us within 48 hours with photos of the outer packaging and the product.
We’ll try our best to review and resolve the issue promptly.
8. Address Accuracy
Please ensure your shipping address and phone number are entered correctly at checkout.
Skinnelate will not be responsible for delays or non-delivery caused by incorrect or incomplete details provided by the customer.
9. Changes & Cancellations
Orders once placed cannot be modified or cancelled.
Please review your order carefully before confirming at checkout.