At Skinnelate, we take great care in crafting and packaging our products to reach you in perfect condition. However, in the unlikely event that you receive a damaged, defective, or incorrect product, we’ll be happy to send you a replacement.
To process your replacement request:
- Reach out to us at skinnelate@gmail.com or WhatsApp us on +91 9677840329 (Timings: 10:00am to 7:00pm).
- Share with us the images or a video proof of the issue along with the invoice, and the inner & outer packaging within 24 hours of delivery, so we can address your concern at the earliest. Requests later than this will not be accepted.
- Our team will ensure the matter is addressed with the best possible solution.
Please note:
- Replacements are offered only for damaged, defective, or incorrect product upon delivery.
- Products once opened or used cannot be returned or exchanged.
- Ensure the original packaging and invoice are retained until your request is resolved.
- Skinnelate is not responsible for any damage caused after delivery. Returns due to allergic reactions, color issues, unpleasing fragrances, improper opening, usage or wrong application will not be covered, under our Returns Policy.
We truly appreciate your understanding. Every product is handmade in small batches, and we want you to love your Skinnelate experience as much as we love making it for you.
For any further queries, please reach out to us at skinnelate@gmail.com or WhatsApp us on +91 9677840329.